Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Support Desk (SD) New Associate responds to common, non-complex, in-house requests (Tier 1), and operates in the functional aspect of a single NGCO SD product area and its operating environment.
The SD Current Associate answers questions regarding the support tools and processes, researches and resolves non-complex problems/issues and escalates complex problems/issues. The SD New Associate provides support for internal and external NGCO SD customers and uses prescribed tools and processes for issue resolution
What are we looking for?
Qualifications: Education: Graduation or equivalent / Undergraduate / 12th Pass is a must Work Experience:
Freshers can apply.
Less than 1 year of Call Center or Customer Service experience
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using the Automatic Call Distributor, Microsoft Office Suite, Customer Service System, Internet Explorer, and other browser-based applications.
Good technical aptitude with an ability to learn quickly.
Strong oral and written communication skills.
Strong interpersonal skills.
Flex
📌 Customer Contact Comms New Associate-Voice (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai
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