Position: SAP CRM Service Functional Consultant

Experience: 8+ years

Location: Remote

Employment Type: Full time/Contract

About the Role

We are looking for a dynamic and customer-focused SAP CRM Service Consultant to join our global IT team. The ideal candidate will have strong expertise in SAP CRM Service Module , Interaction Center , and ERMS , along with excellent communication and stakeholder management skills. This role requires close collaboration with business users and international stakeholders to deliver high-quality SAP CRM solutions, operational support, and continuous improvements aligned with business objectives.

Key Responsibilities

- Understand customer and user requirements across global regions and collaborate with stakeholders to ensure complete and effective IT solutions.
- Configure, support, and enhance SAP CRM Service Module functionalities.
- Manage and support SAP CRM Interaction Center processes and operations.
- Configure and maintain ERMS (Email Response Management System) .
- Design, configure, and troubleshoot Mail Forms within SAP CRM.
- Monitor and manage Background Jobs , including issue analysis and resolution.
- Handle operational support activities including:
- Incident resolution
- Change request configuration
- System enhancements
- Redeployments and consultancy
- Participate in demand clarification, prioritization,



and solution planning with business and technical stakeholders.
- Ensure delivery of scalable and optimized technical solutions while balancing operational efficiency and technical improvements.
- Contribute to quality assurance activities and support KPI fulfillment.
- Work independently on technical and functional assignments within an agile and multicultural environment.

Required Skills & Qualifications

- Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
- Strong hands-on experience in:
- SAP CRM Service Module
- Interaction Center
- ERMS (Email Response Management System)
- Mail Forms
- Background Jobs
- Good understanding of customer service processes and related IT solutions.
- Strong analytical, problem-solving, and troubleshooting skills.
- Agile mindset with adaptability to dynamic business environments.
- Excellent communication skills:
- Written and verbal English
- Strong articulation and presentation/orator skills
- Ability to collaborate effectively with global and multicultural teams.

Work Environment

- Agile and international work culture
- Prospect to work with global stakeholders across regions
- Exposure to strategic IT initiatives and customer service transformation projects

If interested, Kindly share your resume at [email protected]

📌 SAP CRM Functional Consultant (India)
🏢 Runmap Infotech Private
📍 India