Skill required: Banking Services - Retail Banking Card Operations

Designation: Delivery Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards,



and providing exceptional customer service Banking services refer to the various financial services provided by banks to their customers. It includes account opening, kyc, managing accounts, processing transactions, offering loans and credit cards and mortgages, providing investment products, insurance servies and facilitating payments. Banks aim to help individuals and businesses manage their finances efficiently and securely. Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.

What are we looking for? Functional Expertise: ? Minimum 10 -12 years of experience in Chargebacks or Disputes handling. ? Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. ? Positive knowledge on reconciliations and indexing ? Strong knowledge on representments and Pre-Arbitration processing ? End to End knowledge on Credit

📌 Delivery Operations Senior Analyst (Chennai)
🏢 Accenture in India
📍 Chennai