Job Description – Manager (CL-7)

Job Title: Workplace Service Delivery Manager (CL-7)

Management Level: CL – 7

Work Location: Mumbai

Must have Skills: Experience in Integrated Facility Management and Administration

Good to have Skills: Microsoft Excel, Power BI, PMP Certification

Department: Corporate Function

Job Summary

Workplace Operations is responsible for overseeing the day-to-day management of integrated facilities across assigned locations, ensuring seamless delivery of services aligned with business needs, compliance requirements, and corporate standards. The role involves managing vendor performance, engineering services, statutory compliance, real estate coordination, audits, and stakeholder engagement. The candidate will also lead workplace experience initiatives, support sustainability and EHS goals, drive team development, and ensure smooth operations during business continuity or crisis situations. The role is instrumental in creating a productive, safe, and engaging workplace environment that enhances employee experience and supports business continuity.



A robust focus on service quality, operational efficiency, and client satisfaction is essential.

Role And Responsibilities

Integrated Facility management

Plan, manage, and oversee day-to-day workplace operations for assigned locations.
Conduct daily/weekly/monthly/quarterly service reviews with service partner teams. Ensure delivery of daily onsite facility management services including asset management, engineering, building maintenance, cleaning, office services, mail delivery, logistics and storage services.
Ensure workplace operations meet or exceed service delivery and corporate standards in line with global/local policies.
Drive the Service Partner to execute the deliverables as per the agreed scope of works and review the performance as per schedule.
Manage operating and capital budgets in coordination with site operations and commercial teams for geography or location.
Govern Servi

📌 Workplace Service Delivery Manager (Mumbai)
🏢 Accenture in India
📍 Mumbai