Job Title: Retail - Senior Manager | I&P; Global Network Song Practice

Management Level: 6 - Senior Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must Have Skills: Retail & Consumer Industry Consulting, Customer Experience (CX) and Commerce Transformation, Digital Commerce & Omnichannel Strategy, Loyalty, Personalization & Customer Engagement, Analytics & AI for Growth, Marketing, Personalization & Customer Engagement, Business Transformation & Operating Model Design, Program & Change Management.

Industry Consulting Experience (Required)

The ideal candidate will bring deep consulting and transformation experience within

one or more of the following industries:

Luxury Retail
Grocery & Food Retail
E-Commerce & Marketplace
Quick commerce & On-Demand Delivery Ecosystems
Fashion & Apparel Retail

Candidates should demonstrate experience leading strategy, customer experience, commerce, marketing, digital, data, or AI transformation initiatives within these sectors.

Job Summary:





We are seeking an experienced Retail Transformation Senior Manager with 12+ years of consulting and industry experience to lead customer-centric transformation programs across Luxury Retail, Grocery Retail, E-Commerce, and Quick Commerce organizations.

As a Senior Manager, you will advise C-suite stakeholders and lead large-scale transformation programs that help Luxury Retail, Grocery, E-Commerce, and Quick Commerce organizations reimagine customer acquisition, engagement, loyalty, and commerce through digital innovation, data-driven decision-making, and AI-powered experiences. Operating at the intersection of business strategy, customer experience, marketing, commerce, and technology, you will shape growth strategies and deliver measurable business outcomes across the customer lifecycle, enabling sustainable growth and competitive advantage.

Roles & Responsibilities:

Lead end-to-end retail transformation initiatives focused on customer growth, commerce,

📌 #ACN GN (Bengaluru)
🏢 Accenture in India
📍 Bengaluru