Project Role : Technology Support Engineer

Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Unified Communication and Collaboration Operations

Valuable to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

The Unified Communications Engineer will be responsible for the administration, ooperation, troubleshooting, and optimization of Alcatel-Lucent Enterprise OmniPCX. Enterprise (OXE), telephony platforms. The role supports business-critical voice services, ensuring high availability, service continuity, and adherence to SLA/KPI commitments in an enterprise environment.

Roles & Responsibilities:

Administer and support Alcatel OmniPCX Enterprise (OXE) systems, including call servers,



media gateways, and survivability components
Perform user/extension provisioning, numbering plan management, class of service (COS), and call routing configuration
Manage moves, adds, changes, and deletions (MACD) requests
Maintain system documentation, configurations, and backups
Provide L2/L3 support for voice incidents including call failures, registration issues, one-way audio, dropped calls, and feature malfunctions
Analyze logs, traces, and alarms to identify root cause and implement permanent fixes
Participate in major incident bridges, RCA preparation, and post-incident reviews
Work with telecom carriers, vendors, and OEM support during incidents and upgrades
Execute approved changes in line with CAB / change management processes
Monitor system health using OmniVista or native OXE tools
Support high availability, redundancy, and failover mechanisms
Configure and troubleshoot SIP trunks a

📌 Technology Support Engineer (Mumbai)
🏢 Accenture in India
📍 Mumbai