10 Aug
|
Accenture in India
|
Mumbai
10 Aug
Accenture in India
Mumbai
Project Role : Technology Architect
Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs.
Must have skills : Genesys Contact Center QM
Valuable to have skills : NA
Minimum 12 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging Genesys Cloud CX and integrating it with key enterprise systems. This role is both hands-on and strategic, and will work closely with business stakeholders, cross-functional teams, and clients to deliver cutting-edge contact center solutions.
Roles & Responsibilities:
1 Architect and Design Genesys Cloud CX Solutions.
2 Lead end-to-end architecture and solution design for Genesys Cloud deployments.
3 Translate business and functional requirements into scalable and maintainable technical solutions.
4 Align platform designs with compliance, security, and operational standards.
5 Implementation and Configuration.
6 Oversee the technical implementation of Genesys Cloud features including voice, chat, email, SMS, IVR, bots, routing strategies, and WFM.
7 Configure and manage integrations with third-party platforms (e.g., CRM, ERP, databases).
8 Platform Leadership and Governance.
9 Serve as the Subject Matter Expert (SME) for Genesys Cloud CX.
10 Define and enforce best practices in design, configuration, and deployment.
11 Participate in platform governance, change management, and solution lifecycle planning.
12 Mentorship and Collaboration.
13 Provide guidance, training, and mentoring to internal teams and stakeholders.
📌 Technology Architect (Mumbai)
🏢 Accenture in India
📍 Mumbai