Project Role : Client Service Delivery Lead

Project Role Description : Responsible for seamlessly delivering services to the client. Assigns all work assignments, commits team(s) to work, manages their work quality, manages the teams financials and mix to targets, and drives the teams overall people management. Monitors and controls service delivery metrics.

Must have skills : Service Delivery

Good to have skills : NA

Minimum 18 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

The Director of Delivery (CL5) provides portfolio-level leadership and operational governance to ensure high-quality, predictable delivery outcomes across multiple software delivery engagements/programs in ATCI. This role is accountable for delivery quality, SDLC governance, process compliance, and delivery assurance, ensuring programs meet client expectations for scope, schedule, quality, risk, and operational stability.

The role requires solid experience in software delivery governance, quality frameworks (CMM/CMMI, ISO, SQA practices),



and delivery controls across build and run phases. The leader will drive delivery rigor, proactive risk management, robust reporting, and continuous improvement across delivery teams—while ensuring alignment to business outcomes, contractual commitments, and stakeholder expectations.

Roles & Responsibilities:

Delivery Quality & Predictability (Portfolio Ownership)

Own end-to-end delivery governance across a portfolio of accounts/programs to ensure predictable outcomes and sustained delivery health.

Define quality standards, establish governance guardrails, and ensure adherence to delivery controls across the lifecycle.

Drive cross-account delivery health reviews, deep dives, and corrective actions to prevent recurrence and reduce escalations.

SDLC / Delivery Lifecycle Governance

Ensure disciplined execution of software delivery processes across requirements, design, build, test, release, and s

📌 Client Service Delivery Lead (Bengaluru)
🏢 Accenture in India
📍 Bengaluru