Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

About Accenture

Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? The Customer Service Advisor role supports a large, global, client in the energy sector, delivered through Accenture’s Customer Operations function. The role is part of a multi-channel customer service operation,



providing support to end users (B2B and B2C) while ensuring strict adherence to client contractual requirements, service level agreements (SLAs), quality standards, and data privacy obligations.

What are we looking for? Strong Customer Operations delivery mindset, with emphasis on accuracy and compliance Experience handling high-volume customer interactions across multiple channels Working knowledge of CRM systems, case management platforms, and knowledge repositories Effective verbal and written communication skills, aligned to scripted and semi-scripted environments Ability to follow defined workflows, SOPs, and escalation paths consistently Understanding of SLA, KPI, and QA frameworks used in managed services delivery High attention to detail when documenting customer interactions and case outcomes Team-oriented approach, with openness to coaching, quality calibration, and continuous improvement

📌 Customer Contact Comms Associate-Messaging (Pune)
🏢 Accenture in India
📍 Pune