Skill required:

Query Management - Service Desk Voice Support

Designation:

Customer Service associate

Job Location:

Mumbai

Qualifications:

Any Graduation

Years of Experience:

1-3

About Accenture

Accenture is a global skilled services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&

mdash; all powered by the world&

rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at

www.accenture.com

&

emsp;&

emsp;

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query,



handling escalations and complaints of the dissatisfied customers &

giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.

What are we looking for?

Ability to establish strong client relationship
Ability to manage multiple stakeholders
Ability to meet deadlines
Ability to perform under pressure
Collaboration and interpersonal s

📌 Customer Service (Mumbai)
🏢 Accenture in India
📍 Mumbai