Accenture is a global skilled services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support.
Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.
Strong customer service skills
Strong verbal English language proficiency.
Ability to multi-task in usage of different applications and tools
Analytical and Problem-Solving skills
Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner
Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support
📌 Customer Service New Associate (Mumbai)
🏢 Accenture in India
📍 Mumbai
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