Skill required: Digital Inside Sales - Inside Sales

Designation: Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Ensure new customers see immediate success and value by providing technical help during onboarding and post go-live phase

Coordinate and execute activities with customers via web-based meetings, phone,



and email throughout the various stages of onboarding
Churn Risk Identification: Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.
Retention Strategies: Develop and implement targeted retention strategies to address customer pain points and improve satisfaction.
Customer Feedback: Collect and analyze customer feedback to identify areas for improvement and work with internal teams to address these issues.
Execute high level troubleshooting and drive resolution of customer issues as quickly as possible.
Provide recommendations for upsell and cross sell of Vertex solutions
Identifying and assessing The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a cooperative sales and support roles. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social

📌 Customer Success management Senior Analyst (Hyderabad)
🏢 Accenture in India
📍 Hyderabad