About The Role

We are looking for a seasoned ServiceNow Solution Architect to join our Digital Core ServiceNow Solutioning team. In this role, candidate will own end-to-end solutioning for complex ServiceNow engagements. Successful candidate will work closely with business stakeholders, delivery leads, and technical teams to architect scalable, platform-aligned solutions that drive measurable business value.

Key Responsibilities

Lead solution design and architecture for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, SecOps, and/or App Engine modules (not limited to these modules. The scope should cover entire ServiceNow platform)

Translate complex business requirements into scalable, best-practice ServiceNow architectures and technical blueprints.

Drive pre-sales and solutioning activities including RFP responses, effort estimation, solution proposals and client presentations.

Act as the technical authority in client workshops, ensuring alignment between business outcomes and platform capabilities.

Define integration patterns,



data models and governance frameworks in collaboration with enterprise architects and delivery teams.

Conduct solution reviews and architecture assessments; identify risks, technical debt and optimization opportunities.

Participate in client orals and visits to showcase our capabilities & solutions

Guide and mentor delivery squads on platform best practices, ServiceNow development standards and upgrade readiness.

Stay current with ServiceNow platform roadmap, current product releases and emerging capabilities; bring proactive recommendations to clients.

Required Qualifications

8-10 (Associate Manager) and 11-14 (Manager) years of overall IT experience with a minimum of 5 years in ServiceNow architecture, implementation and solutioning roles.

Demonstrated expertise in at least two ServiceNow product lines (e.g., ITSM, ITOM, HRSD, CSM, GRC, SecOps, SPM, or Creator/App Engine).

Strong command of ServiceNow platform fundamenta

📌 RIS ServiceNow Solution Architect Associate Manager (Mumbai)
🏢 Accenture in India
📍 Mumbai