GN - SONG - C&S; - Commerce AI - Consultant | CGRT

Job Title: GN - SONG - C&S; - Commerce AI - Consultant | CGRT

Management Level: 09 / Consultant

Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai

Must Have Skills: Digital Transformation, Consumer Goods & Retail Industry Experience, Digital Commerce Strategy, Basics of of Agentic Commerce

Good to Have Skills: AI-driven Customer Experience, Conversational Interfaces, Digital Platform Integration, Data & Analytics

Job Summary

In this role, you will support the design and delivery of agentic commerce transformation initiatives for Consumer Goods and Retail clients — helping organizations adapt to a recent model of customer engagement where AI-powered agents, conversational interfaces, and intelligent systems are increasingly shaping how products are discovered, evaluated, and purchased. As customer journeys evolve beyond traditional digital channels, organizations must rethink how their products, content, platforms, and data are structured to perform within AI-driven environments.



Working as part of a multidisciplinary GN SONG consulting team, you will help clients improve how their products show up across digital channels, AI interfaces, and partner ecosystems — while building the data, platform, and analytics foundations needed to support next-generation commerce experiences.

Areas of Work

Digital and Agentic Commerce (Consumer Goods, Retail & Travel)

Roles & Responsibilities

As part of these, you will support and contribute to the following:

Agentic commerce transformation support: Contribute to initiatives that help Consumer Goods and Retail clients adapt their commerce strategies for an AI-driven environment — where intelligent agents and conversational interfaces play a growing role in how products are discovered and transacted.
Digital commerce and platform assessment: Assist in evaluating client digital commerce capabilities — including product data quality, platform integrations, and conte

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