Ensure timely & accurate processing of claims
Researching and resolving complex issues
Analyze, validate and process transactions as per Desktop procedures
Analyze and research all discrepancies in the claims report and mailbox
Research, investigate and resolve outstanding items in claims reports & mailbox
Resolve claim concerns, complete build requests and setup structure for claims
Scripted calls to customer to gather claim feedback,
Explicit and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email
Utilize internal and external specialty resources to maximize impact on each claim file
Ensure assigned targets are met in accordance with SLA and Internal standards




Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence
Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures.
Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion
Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types
Ensure adherence to established attendance schedules

📌 Sr Insurance Associate (Noida)
🏢 MetLife
📍 Noida