Job description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job Summary :
A Team Lead should be a subject matter expert evidenced by currently working in live production and
exceeding all productivity and quality goals.



Ability to train and facilitate new recruits into live production
anytime during their tenure. Prior experience in the sub process will be an added advantage
Knowledge, Skills & Ability:
Knowledge of the US Mortgage Industry with Mortgage Servicing experience Working knowledge on Foreclosure /Loss Mitigation
Knowledge of different types of mortgage and its functioning and ability to read various
servicing documents
Good communication skills (Written and Verbal) are required to understand and communicate
with the vendors/clients
Strong Customer Service Skills, Negotiations Skills and Leadership skills required
Detail Oriented with positive analytical skills and the ability to make decisions based on the
situation
Ability to analyze the numbers and reconcile the data if required as per requirements.
Experience with reporting and analysis
Good email etiquette
Ability to handle and accomplish multiple tasks and resolve
Ex

📌 Team Leader, Loss Mitigation (Bengaluru)
🏢 Firstsource
📍 Bengaluru