Looking for immediate joiners only

Location: Bangalore (Hybrid)

You can also email your resume at [email protected] We have an opening for the Business Analyst – Business Operations & Salesforce role. The position involves business process analysis, requirements gathering, stakeholder management, BAU support, Salesforce enhancements, UAT, and Agile project delivery.

If this opportunity interests you, we can connect tomorrow to discuss it further.

Looking forward to hearing from you. Please find the below for your reference.

Business

Analyst – Business Operations & Salesforce

We are looking for an operations-focused Business Analyst to support post-sales business operations by managing BAU requests, gathering requirements, improving business processes, and driving system enhancements across Salesforce and AI-powered business tools. This role requires strong analytical skills, stakeholder management, and the ability to translate business needs into scalable system solutions.

Key Responsibilities

Manage and resolve BAU tickets, ensuring timely issue triage, troubleshooting, and resolution.

Gather, analyze, and document business requirements, workflows, and process improvements.

Translate business requirements into user stories and functional specifications for technical teams.

Coordinate project delivery by defining scope, tracking milestones, managing RAID logs, and driving execution.

Recommend and support Salesforce enhancements, including Flows, Validation Rules, Page Layouts, Email Alerts, Picklists, and other platform configurations.

Perform data analysis, reporting, and operational insights to support business decision-making.

Partner with Customer Success, Onboarding, Billing, Deal Desk, Business Technology,



and other cross-functional teams to deliver effective solutions.

Support User Acceptance Testing (UAT) by creating test scenarios, executing test cases, and validating business requirements.

Participate in Agile ceremonies including sprint planning, stand-ups, reviews, and demos.

Maintain process documentation, SOPs, system configurations, and knowledge repositories.

Identify opportunities to improve business processes through automation and AI-enabled solutions.

Required Skills & Experience

6–10 years of experience as a Business Analyst, Business Operations Analyst, or similar role within a SaaS or technology environment.

Strong experience in business process analysis, requirements gathering, workflow documentation, and stakeholder management.

Experience managing BAU support, troubleshooting business systems, and performing root cause analysis.

Ability to write clear user stories, functional requirements, and process documentation.

Strong analytical skills with experience in reporting and data-driven decision-making.

Excellent communication and stakeholder management skills with experience working with global teams.

Ability to manage multiple priorities in a fast-paced Agile workplace.

Self-driven, proactive, and comfortable working with minimal supervision.

Preferred Skills

Hands-on experience with Salesforce (Service Cloud or Sales Cloud), including understanding of Flows, Validation Rules, Page Layouts, and standard platform functionality.

Familiarity with AI productivity tools such as Claude, Cursor, Gemini, or ChatGPT.

Experience with Jira and Confluence.

Salesforce Administrator certification is a plus.

Exposure to Salesforce integrations, migrations, or enterprise business systems.

📌 Salesforce Service Cloud Business Analyst (Bengaluru)
🏢 GrowthArc
📍 Bengaluru