Requirements

- 8+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles

- Robust expertise in Salesforce Sales Cloud and Service Cloud

- Experience with Marketing Cloud is preferred

- Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools

- Strong understanding of CRM data governance, architecture, and integrations

- Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems

- Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams

- Experience managing CRM data quality, workflows, and automation

- Salesforce Administrator certification is mandatory

- Strong stakeholder management and cross-functional collaboration skills

- Experience leading or mentoring CRM administrators or analysts

- Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or related field

- Experience implementing AI-enabled CRM features (e.g., Einstein, predictive analytics, recommendation
- engines, automation tools and lightening web components).

Responsibilities

- Own and manage Salesforce CRM across Sales, Marketing, Customer Service,



and Analytics teams

- Define CRM roadmap, priorities, and platform strategy aligned with business goals

- Lead Salesforce administration, automation, integrations, and platform optimization

- Drive CRM data governance, quality standards, and validation processes

- Partner with Data and Technology teams for enterprise integrations and AI initiatives

- Improve workflows, reporting, dashboards, and business processes within Salesforce

- Support lead lifecycle management, customer segmentation, and campaign execution

- Enable AI-driven insights, forecasting, personalization, and automation capabilities

- Drive user adoption through training, enablement, and change management

- Manage Salesforce releases, enhancements, and platform performance

- Collaborate with external vendors and internal stakeholders for CRM initiatives

Job Details

Remote option available; candidates based in Mumbai preferred.

Interview Process

- Recruiter Screening

- Hiring Manager Discussion

- Salesforce Functional Round

- Stakeholder Round

- Final Leadership Discussion

📌 Salesforce Consultant (India)
🏢 ClanX
📍 India