Job Summary The Sales Support Executive DigiPay will be responsible for driving the adoption and usage of DigiPay services across the CSC network in Uttar Pradesh. The role involves onboarding Village Level Entrepreneurs (VLEs), providing product training, promoting DigiPay solutions, increasing transaction volumes, supporting the sale of Micro ATM (M-ATM) devices, and ensuring continuous engagement with VLEs to enhance service utilization.

Key Responsibilities (KRAs)

1. VLE Onboarding

- Identify and onboard new VLEs for DigiPay services.
- Ensure completion of onboarding documentation and activation process.
- Coordinate with internal teams for timely onboarding and account activation.

2. Training & Capacity Building

- Conduct online and offline training sessions for VLEs on DigiPay products and services.
- Educate VLEs on transaction processes, product features, and best practices.
- Provide refresher training to improve service quality and adoption.

3. Transaction Guidance

- Guide VLEs in performing DigiPay transactions efficiently.
- Assist VLEs in resolving operational issues affecting transactions.
- Monitor transaction trends and encourage higher usage of DigiPay services.

4. DigiPay Awareness Campaigns

- Plan and execute awareness campaigns to promote DigiPay among VLEs and end customers.
- Coordinate promotional activities, webinars, and field engagement programs.
- Support marketing initiatives to increase product visibility and customer adoption.

5. M-ATM Sales

- Promote and facilitate the sale of Micro ATM (M-ATM) devices.
- Generate leads, follow up with prospective VLEs, and achieve assigned sales targets.
- Coordinate device delivery,



activation, and post-sales support.

6. Relationship Management

- Build and maintain strong relationships with VLEs across the assigned territory.
- Act as the primary point of contact for sales and service-related queries.
- Ensure timely resolution of issues through coordination with support teams.

7. Reporting & MIS

- Maintain records of VLE onboarding, training sessions, campaigns, and sales activities.
- Prepare daily, weekly, and monthly MIS reports.
- Track key performance indicators and share progress with reporting managers.

Educational Qualification

- Graduate in any discipline from a recognized university.
- Preference will be given to candidates with qualifications in Marketing, Business Administration, or Commerce.

Experience

- 1–3 years of experience in Sales Support, Business Development, Channel Sales, Banking, Fintech, Digital Payments, or e-Governance projects.
- Experience in working with field sales teams, banking correspondents, or CSC ecosystem will be preferred.

Required Skills

- Valuable understanding of DigiPay, AEPS, Micro ATM, and digital payment services.
- Strong communication, presentation, and training skills.
- Sales and relationship management capabilities.
- Ability to conduct field visits and engage with VLEs.
- Basic knowledge of MS Office for reporting and documentation.
- Problem-solving and customer service orientation.

Key Competencies

- Sales & Business Development
- Relationship Management
- Training & Facilitation
- Customer Service
- Communication & Presentation
- Teamwork & Coordination
- Result Orientation
- Planning & Execution
- Ownership & Accountability

📌 Sales Support Executive (Lucknow)
🏢 Common Service Centres (CSC)
📍 Lucknow