Job Title: Head of Client Com at ISPL

Department: ISPL 2S IT, Cross Business Solutions

About Business line/Function: Cross Business Solutions, delivering the best-in-class, innovative, sustainable, secure and cost-effective transversal solutions and referential systems within Securities Services, CIB and the Group.

Position Purpose: Seeking for a Head of Client Com at ISPL, which includes 2 applications: NEOLINK and FLEX .

The Head of Client Com at ISPL is accountable for the technical delivery and architecture of both NEOLINK and FLEX applications. This includes day‑to‑day operational support, performance monitoring, incident resolution, release coordination, continuous improvement, and compliance with security and governance standards.

Additionally, this role requires managing the local teams of NEOLINK and FLEX (JUDO) and the release management of FLEX.

The candidate should demonstrate success overseeing the day‑to‑day management of enterprise applications while leading and developing a high‑performing team.

Responsibilities

Direct Responsibilities

NEOLINK & FLEX





Lead the design and technical architecture of the FLEX Application and act as the local Technical referent for the NEOLINK Application to ensure scalability, performance, and maintainability.

Accountable for the change & release processes for the FLEX application – plan, schedule, test, and deploy patches, upgrades, and new releases.

Maintain application health and performance‑tuning activities.

Lead a team of support engineers and Business Analysts– assign work, mentor staff, conduct performance reviews, and foster skill development.

Ensure security compliance – apply security patches, assist in vulnerability remediation, and support incident‑response activities for the FLEX application.

Communicate with onshore stakeholders – provide status updates about the local deliveries and overall performance of the local teams.

Contributing Responsibilities

Drive Cost‑Optimization

Represent the

📌 Head of Client Com (India)
🏢 BNP Paribas
📍 India