Field Service Engineer - APAC Region

Location: India (Mumbai or Bangaluru)

Join Mpac and Help Shape the Future of Automated Packaging

Are you a hands-on engineer who thrives on solving technical challenges, working with cutting-edge automation technology, and travelling across India? If so, we'd love to hear from you.

Mpac is seeking a highly skilled Field Service Engineer to join our Customer Support team. Reporting to the Customer Support Manager, you will play a critical role in supporting, commissioning, troubleshooting, and optimizing our world-class automated packaging equipment across India.

This is an exciting opportunity for an experienced engineer who enjoys working directly with customers, delivering technical excellence, and making a tangible impact on customer success.

What You'll Be Doing

As a Field Service Engineer, you will be the technical expert supporting Mpac equipment throughout its lifecycle. Your responsibilities will include:

Customer Support & Field Service

Diagnose, repair, modify, rebuild,



and debug Mpac equipment both in office and at customer facilities.
Perform preventative and corrective maintenance activities.
Provide technical troubleshooting support and root-cause analysis.
Deliver remote and over-the-phone support to customers as required.
Recommend equipment upgrades, improvements, and replacement parts to enhance machine performance and reliability.

Installation & Commissioning

Support machine installation, commissioning, start-up, and Site Acceptance Testing (SAT).
Work closely with Project Managers, customers, and local contractors during project execution.
Ensure all work is completed in accordance with customer requirements, engineering drawings, and Mpac quality standards.

Technical Documentation & Continuous Improvement

Document field modifications and provide marked-up drawings for engineering updates.
Complete service reports, activity reports, and expense reports accurately and on time.
Assist with training ma

📌 Field Service Engineer (Mumbai)
🏢 Mpac Group
📍 Mumbai