* Responsible for daily management of the phone system including but not
limited to list management, creating and tracking adherence metrics, planning
and scheduling of short and long-term staffing in the call center
* This role will also be providing compliance guidance when running outbound
campaigns
* Responsible for all aspects of campaign management and strategy. As a Dialer
Operations will use cutting-edge technology to monitor, analyze, and take
action to achieve penetration goals
* Ensure adequate staffing levels and minimize organizational risks.
* Perform daily uploads, downloads, and importing
* Ensure and document outbound dialer activity
* Analyze dialer-output data to identify potential problems and issues
* Run payment report regularly
* Create and update dialing campaigns filter, list strategies, and reports




* Monitor and adjust the performance of the dialer systems
* Responsible for all aspects of the call center technology platform including
conversational IVR, cloud-based contact center solutions, workforce
management, and outbound dialing/campaign management
* Responsible for team member schedules to endure all intervals during business
hours are staffed to support expected call volumes
* Configuration of current campaigns: creation, user profiles, worksheets, etc
* Provide guidance on compliance awareness such as DNC, States laws, TCPA
(Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc.
* Support various contact types; Independent Business (Result of OB call), OB,
Auto Dial, SMS

📌 Manager WFM Dialer (Noida)
🏢 EXL
📍 Noida