Why this role exists

Every call, every agent, every AI interaction on JustCall generates signals. Sales managers want to know if their team is performing. Support leads want resolution rates and CSAT. Business owners want to connect conversations to revenue.
We have the data. We have AI. What we don't have yet is the system that ties it all together and puts it in front of the people who need it.
That's what this role builds.
We're building analytics as a first-class product - the pipelines, data models, and AI-powered insights layer that give businesses a real window into how their teams perform and their conversations convert.

What you'll actually do
Design and build backend systems powering analytics - dashboards, aggregation pipelines, reporting APIs, and data delivery at scale
Own data architecture decisions: schema design for OLAP workloads, query optimization, partitioning strategies, and indexing across large multi-tenant datasets
Drive scalability work - horizontal scaling, async pipelines, caching layers, and handling high-volume event ingestion without degradation




Wire AI into the analytics layer - LLM-powered summaries, anomaly detection, natural language querying on structured data - you're the engineer making it work in production, not a researcher experimenting in a notebook
Instrument and own observability for the analytics layer - latency tracking, pipeline health, data freshness SLAs
Experience working in cross-functional teams, including product managers, engineers, and designers. Ability to build relationships and influence stakeholders at all levels of the organization.
Contribute to architectural discussions, and raising the engineering bar across the team

What we're looking for
Bachelor's degree in Computer Science, Mathematics, a related field, or equivalent practical experience
5+ years of skilled software engineering experience in a real product environment
Strong backend fundamentals: you're comfortable working across backend, and

📌 Senior Software Engineer (Bengaluru)
🏢 Saas Labs
📍 Bengaluru