Key Responsibilities
* Handle customer interactions across voice, chat, and email channels in a
timely and professional manner.
* Assist customers with queries related to orders, deliveries, returns,
refunds, exchanges, payments, product information, promotions, and account
management.
* Deliver a consistent, high-quality customer experience by understanding
customer needs and providing accurate resolutions.
* Strive to resolve customer concerns during the first interaction wherever
possible.
* Maintain accurate and detailed records of all customer interactions using CRM
and internal systems.
* Escalate complex or unresolved issues to the appropriate teams while ensuring
timely follow-up.
* Meet or exceed individual and team targets for Customer Satisfaction (CSAT),
Quality, Productivity, Service Levels, and Compliance.
* Stay updated on products, policies, promotions, and process changes to
provide accurate information.




* Collaborate effectively with internal departments to ensure seamless issue
resolution.
* Adhere to company policies, data security standards, and attendance
requirements.

Required Skills
* Excellent verbal and written communication skills in English.
* Strong customer service mindset with empathy and professionalism.
* Ability to communicate confidently across voice, chat, and email channels.
* Strong problem-solving and decision-making skills.
* Excellent typing speed and computer proficiency.
* Ability to multitask and navigate multiple applications simultaneously.
* Strong attention to detail and accuracy.
* Adaptability to work in a fast-paced, dynamic workplace.
* Team player with a positive attitude and willingness to learn.

📌 Executive (India)
🏢 EXL
📍 India