Role Description
Job Title
Salesforce Engagement Manager / Delivery Manager
Experience Range
12 +
Hiring Location : Bangalore, Chennai, Trivandrum
Must-Have Skills
12+ years of IT industry experience.
Minimum 2+ years in Program Management, PMO, Delivery Operations, Account Operations, or Chief of Staff roles.
Experience supporting large-scale enterprise transformation programs.
Strong knowledge of Agile, Scrum, and SAFe delivery methodologies.
Expertise in Program Governance, RAID management, risk & issue tracking, and executive reporting.
Experience in resource planning, staffing coordination, capacity planning, and utilization tracking.
Strong stakeholder management with the ability to work closely with Directors, VPs, and client leadership.
Experience managing distributed global teams (US, India, Singapore, etc.).
Proficiency with Microsoft Office 365 (Excel, PowerPoint, Teams), Jira, Confluence, and SharePoint.
Excellent communication, presentation, coordination, and organizational skills.
Strong ownership, accountability,
and ability to manage multiple priorities independently.
Good-to-Have Skills
Exposure to the Salesforce ecosystem.
Understanding of Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, OmniStudio, Data Cloud, and Agentforce/AI.
Experience with Copilot or Generative AI tools.
Knowledge of Salesforce transformation programs and client delivery operations.
Experience supporting proposal preparation, effort estimation, and account growth initiatives.
Familiarity with test automation, AI adoption, and delivery excellence initiatives.
Salesforce certifications or PM certifications (PMP, Scrum Master, Protected) are a plus.
Key Responsibilities
Support the Salesforce Practice Lead and Senior Client Partner in managing strategic Salesforce transformation programs.
Drive program governance, delivery tracking, executive reporting, and leadership communications.
Coordinate staffing, recruitment, onboarding, and resource planning across Sale
📌 Project Manager II (Bengaluru)
🏢 UST
📍 Bengaluru