Whats the role?

* Act as the senior business owner of Fenergo, providing single-point
accountability for operational performance, user adoption, business value
realisation and the ongoing change agenda.
* Establish and maintain change governance, business procedures and operating
standards across all jurisdictions to ensure consistent, controlled and
audit-ready ways of working
* Define, monitor and report against business operational SLAs and KPIs for
the investor services function
* Own the business and change roadmap for Fenergo, sequencing transformation
initiatives in line with strategic objectives, regulatory obligations and
operational capacity
* Develop and maintain operational performance metrics, management reporting
and dashboards to give leadership clear visibility of adoption, throughput,
data quality and the advantages realised from change initiatives
* Identify operational improvement and transformation opportunities, build
business cases, and lead delivery of change initiatives that drive measurable
operational excellence




* Manage supplier and vendor relationships, including contract performance,
SLA adherence and commercial negotiations
* Ensure investor services business processes operate within regulatory
control frameworks and internal policies across all jurisdictions
* Lead and shape the forward pipeline of data migrations into Fenergo, owning
prioritisation, sequencing, business readiness and migration governance – the
role does not perform data analysis or execute the migrations themselves, but
is accountable for ensuring each migration is properly framed, resourced,
governed and successfully landed into business operations
* Support business development activity by contributing operational capability
content for client pitches, RFPs and due diligence engagements
* Act as the senior business escalation point for operational issues,
coordinating root-cause investigation and remediation across operations,
vendors and IT delivery partners
* Champ

📌 Fenergo Product Owner (Patera)
🏢 Gen II Fund Services
📍 Patera