Role: Product Manager

Level: RL4

Location: Bangalore

Reporting to: Director - Product Management

About The Business

Go-MMT Cabs is a leading player in India's organized cab-hailing industry, setting new benchmarks in service reliability and quality for both business and leisure travel. Our commitment to excellence makes us the preferred choice for planned journeys, across three core products:

Outstation Cab Hires: Intercity cab bookings across 80,000+ routes, with adaptable multi-day ride options.

Transfers: Seamless airport transfers across 75+ Indian cities and 700+ international airports, backed by industry-leading fulfilment and NPS.

Local Cab Rentals: Hourly rental services offering dedicated availability for local travel, errands, and business needs.

At Go-MMT Cabs, we are redefining the cab booking experience through data and technology — with reliability, convenience, and customer satisfaction at every step.

About The Role





This role owns the post-booking experience for cab customers across MakeMyTrip and Goibibo — spanning the entire journey from booking confirmation to trip completion or cancellation. The mandate is to build a GenAI-led transformation of post-sales servicing: using large language models, conversational AI, and intelligent automation to proactively resolve issues, personalize communication, and reduce human intervention, while using strong data aptitude to diagnose consumer pain points at their root cause.

You will sit at the intersection of product, data, and applied AI — translating messy, high-volume customer signals (calls, chats, reviews, cancellations) into a prioritized roadmap of GenAI-powered and traditional product interventions that measurably improve customer experience and operational efficiency.

Key Goals

GenAI-Powered CX Transformation: Deploy Generative AI models and conversational tools to proactively resolve queries, streamline post-booking support, improve NPS, and significantly reduce contact ratios.

Data-Dr

📌 Product Manager (Bengaluru)
🏢 MakeMyTrip
📍 Bengaluru