WHO YOU ARE

You are an experienced Finance Operations leader with a passion for delivering high-quality services, driving operational excellence and developing high-performing teams.
You bring strong expertise in end-to-end Finance processes, particularly within the Order-to-Cash (O2C) domain and have a proven track record of leading service delivery within shared services, global business services (GBS) or multinational organizations.
You know how to balance operational performance with stakeholder expectations and are comfortable navigating complex environments involving multiple countries, functions and external service providers.
You are a strong relationship builder who can influence across organizational boundaries and drive sustainable improvements through collaboration, data-driven decision making and a customer-focused mindset.
You are passionate about developing people, improving ways of working and creating value through service excellence.
Like us,



you are inspired by creating a better everyday life for the many people and believe in doing business with people and the planet at heart.

What we're looking for

• University degree and at least 3 years of related experience, or a minimum of 6 years of relevant professional experience.
• Minimum 5 years of leadership experience managing Finance Operations, Service Delivery teams, Shared Services or Global Business Services organizations.
• Proven experience leading teams of significant scale within transactional finance environments.
• Solid practical experience within Order-to-Cash (O2C) processes, including Accounts Receivable, Credit Management, Collections, Cash Application, Sales Reconciliation or similar finance operations.
• Comprehensive knowledge of end-to-end Finance processes, service performance management, operational controls, SLAs and KPIs.
• Demonstrated experience managing service delivery through outsourced service providers, BPO partners and delivery centers.
• Experience governing vendo

📌 Finance Service Delivery Manager (Bengaluru)
🏢 Ikea
📍 Bengaluru