Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The People & Process Manager will oversee a diverse leadership hierarchy of 10-12- Leads, and Senior Leads (Individual Contributors) Assistant Managers, Deputy/Deputy Managers, ultimately providing leadership and direction to a total organization span of approximately 100 team members. This role combines strategic process management with strong people’s leadership to ensure seamless delivery, continuous improvement,



and alignment with Gallagher’s global standards.

How you'll make an impact

Responsibilities:
Lead and manage diverse teams, including Individual Contributors and people managers, to drive high performance.
Partner closely with clients to implement best practices, optimize workflows, and elevate service delivery.
Drive Customer Succes and satisfaction by collaborating with different stakeholders with data‑driven strategies for Corporate and Broker clients.
Translate operational needs into scalable, productive processes through research, benchmarking, and end‑to‑end design.
Oversee daily operations, fostering a customer‑centric culture through structured reviews and action planning.
Champion the growth of team members by providing ongoing coaching, development planning, and career‑pathing support.
Develop and coach team members through performance management, recognition, and engagement initiatives.
Ensure timely and profe

📌 Senior Manager (India)
🏢 Gallagher
📍 India