Qualifications:BBA/BCom/Post Graduate Diploma in Marketing and Advertising
Years of Experience:7 to 11 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? What are the key objectives and expectations from this role? The Area GBS CX Manager (G35)
is responsible for leading all Consumer Experience operations within the assigned DRBU, covering CRM, Social Media, Web Operations, and CX Analytics. This role ensures flawless delivery of CX programs, operational efficiency, and consistent application of global standards across the DRBU. Working closely with the Global CX Leadership, the Area CX Manager ensures that strategic priorities are translated into actionable local plans that drive measurable business impact. The incumbent leads the area CX team — managing capacity, performance, and quality across functions — to deliver connected consumer journeys and insights that enable marketing excellence and data-driven decision-making.
What are we looking for?
Microsoft Excel SSENTIAL Experience Required 6–7 years of experience in CX Operations, CRM, Digital Marketing, or Analytics, ideally within FMCG or similar large-scale organizations. Proven leadership of cross-functional marketing or digital operations te
📌 Marketing Engagement Specialist (Navi Mumbai)
🏢 Accenture in India
📍 Navi Mumbai
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