The Strategy & Consulting Global Network SONG Practice | Genesys & ServiceNow

Job Title - Genesys_Level 7-Manager_Entity (S&C; GN)

Management Level: Level 7-Manager

Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Genesys Cloud CX, Unified Experience by Genesys & ServiceNow (UE-GS), ServiceNow CSM/ITSM, OpenFrame/CTI Integration, Genesys Cloud Platform APIs, Architect Flows, Contact Center Solution Design

Valuable to have skills: Genesys Engage, Genesys PureConnect, Genesys AI (Voicebots, Agent Assist, Predictive Engagement/Routing), ServiceNow scripting (JavaScript/Glide), REST/SOAP integrations, enterprise integration platforms (MuleSoft, Boomi, Workato), CRM integration (Salesforce, MS Dynamics), regulated industries (Banking, Healthcare, Insurance, Telecom)

Job Summary:

Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.





The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

Roles and Responsibilities:

Functional Experience: Ability to analyze and suggest recommendations around contact center's functions, products & technology solutions covering AI & Gen AI solutions
Industry Experience: Knowledge & Experience in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources
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📌 #ACN GN (Bengaluru)
🏢 Accenture in India
📍 Bengaluru