10 Aug
|
SES Satellites
|
Chennai
10 Aug
SES Satellites
Chennai
Requisition Number: 19593
Contract Type: Permanent
Location(s):
Chennai, IN
Engineer, Managed Service Operations
Role Description Summary
The Engineer, Managed Service Operations is part of the engineering-level-1 & 2 (L1 & L2) shift team in India. The team is responsible for the operations and troubleshooting of multi-orbit terminal and platform satcom infrastructure. The incumbent will independently troubleshoot and resolve technical issues, guide & coach a team of junior engineers while working on a shift rotation yourself. This role involves working closely with the L3 Operations Engineering Manager, senior engineers, and external vendors to resolve complex technical issues and maintain uninterrupted service.
This position is ideal for someone with a strong technical background who is also skilled in guiding employees and problem-solving, thriving in a dynamic, hands-on environment.
Primary Responsibilities / Key Result Areas
Coach, guide and coordinate a shift team of junior engineers, ensuring alignment with business goals.
Foster a collaborative and accountable workplace, encouraging continuous improvement within the team
Provide real-time mentorship and support to junior engineers, helping them troubleshoot issues independently
Ensure that the team adheres to Standard Operating Procedures (SOPs) and maintains high operational standards
Work in shifts alongside your team to oversee the day-to-day operations of satcom terminal and platform systems
Serve as the first point of escalation within the shift team for Level 2 issues from SES NOCs, troubleshooting and resolving issues as they arise.
Collaborate with senior engineers, L3 Engineering, and vendors (e.g., Gilat, iDirect, Comtech, HNS, Intellian, Orbit, Iridium) to ensure efficient issue resolution.
Oversee service assurance processes and ensure the team meets service-level agreements (SLAs) during shifts.
Drive process optimization initiatives to enhance efficiency and service performance, in c
📌 Engineer, Managed Service Operations (Chennai)
🏢 SES Satellites
📍 Chennai