Senior Insights Analyst
Location: Kochi, Kerala, India Type: Full-time
About Us
Resonate is an Australian scale-up with an enterprise Customer Experience (CX) SaaS platform. Our Voice of Customer and Voice of Employee platform helps leading organisations better understand their customers and employees through surveys, analytics, text insights, and reporting.

We work with a growing portfolio of enterprise customers across multiple industries and are continuing to expand globally. As part of that growth, we are building out our Data Analytics team in Kochi and are looking for an experienced Senior Insights Analyst to help deliver high-quality insights and reporting for our clients.

The Role
We’re looking for a commercially minded Senior Insights Analyst who enjoys turning complex customer and operational data into explicit, actionable business insights.

This is a senior individual contributor role where you’ll independently lead insights and reporting projects, support client-facing deliverables, and help mentor junior analysts within the team.



You’ll work closely with Customer Success, Product, and UX teams to help clients better understand customer behaviour, key trends, and opportunities for improvement across their CX programs.

The role combines analytical thinking with strong communication and storytelling skills, helping translate data into meaningful recommendations for both technical and non-technical stakeholders.

What You’ll Do

Own customer insights and reporting projects end-to-end, from understanding the business context through to analysis, insight generation, and presentation delivery
Work with customer experience, survey, operational, and behavioural data to identify trends, patterns, and actionable recommendations
Build high-quality, client-ready reports, presentations, dashboards, and QBR insight narratives
Partner with Customer Success teams to support client discussions and present findings in a clear, business-relevant way
Leverage AI tools and

📌 Senior Insights Analyst @Resonate CX (Kochi)
🏢 Acquarius Capstorm
📍 Kochi