Job Title: Executive - Operations

Department: Operations

Location: Ahmedabad (Office-based)

Experience: Minimum 1 year

Key Responsibilities:

- Understand and track errors/issues faced by the internal team (135 + users) in the CRM system.
- Coordinate with the CRM development partner team for resolution of errors/issues in minimum time.
- Collaborate with third-party agencies for mystery shopping activities.
- Analyze reports shared by third-party agencies and ensure alignment with company policies.
- Maintain effective communication across internal teams and external partners for smooth operations.
- Manage, organize, and maintain operational data and reports

Required Skills & Qualifications:

- Strong communication skills, especially in English (verbal and written).
- Ability to coordinate with multiple stakeholders and ensure timely resolution of tasks.
- Good analytical and problem-solving skills.
- Basic knowledge of CRM systems and reporting will be an added advantage.
- Proficiency in MS Excel





Key Competencies:

- Attention to Detail: Ability to identify, track, and resolve operational issues effectively.
- Time Management: Skilled at prioritizing and handling multiple tasks under deadlines.
- Teamwork & Collaboration: Works well with internal teams and external partners.
- Accountability: Takes ownership of assigned responsibilities and delivers results.
- Adaptability: Flexible to work in a dynamic environment and handle new challenges.

Why Join Us:

- Chance to work closely with senior leadership and contribute to impactful operational initiatives.
- Exposure to CRM systems, third-party collaborations, and real-time problem-solving.
- Supportive and professional work environment that encourages learning and growth.
- Career advancement opportunities within the organization for high performers.

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