About Zithara.AI

Zithara.AI helps retailers transform fragmented customer interactions into actionable Customer Intelligence. From capturing every lead entering a showroom to driving loyalty, personalized engagement, and omnichannel experiences, Zithara.AI enables retailers to Acquire, Understand, Engage, Retain, and Grow.

As an Implementation Analyst, you will play a critical role in translating retail business objectives into successful Zithara.AI deployments. You will act as the bridge between customer teams and technology, ensuring that our platform delivers measurable business outcomes and exceptional user adoption.

Role Overview

The Implementation Analyst is responsible for understanding retail workflows, configuring Zithara.AI solutions, coordinating implementations, and enabling customers to realize value from the platform. This role requires a blend of business consulting, process design, analytical thinking, and hands-on system configuration.

You will work closely with customer stakeholders including business owners, marketing teams, store managers,



and operations teams to transform their customer engagement strategies through Customer Intelligence.

Key Responsibilities

Business Discovery & Requirement Gathering

Conduct workshops and discovery sessions with customer stakeholders to understand business goals, operational challenges, and customer engagement strategies.
Gather, document, and validate business requirements through user stories and process documentation.
Identify opportunities to improve lead management, customer retention, loyalty, and marketing effectiveness.
Translate business requirements into implementation plans and platform configurations.

Customer Journey & Omnichannel Design

Map end-to-end customer journeys across physical stores, digital channels, WhatsApp, email, SMS, IVR, and other engagement touchpoints.
Design processes that unify customer interactions into a single customer view.
Ensure alignment between acquisition, en

📌 Implementation Analyst – Customer Intelligence (Hyderabad)
🏢 Zithara.AI
📍 Hyderabad