Position Summary

Own end-to-end service delivery for the Vizag-based Commercial Pharma data operations and modernization team. The role is accountable for service governance, SLA/KPI adherence, stakeholder management, risk management, executive reporting, resource planning, financial governance and continuous improvement across data engineering, platform operations, BI, DQ, QA, AI and BA functions.

Business / Program Context

The role is part of a Vizag-based delivery capability supporting Commercial Pharma datasets across global markets. The work may include platform operations, data engineering, data quality, reporting, AI enablement, release governance and stakeholder support for enterprise commercial data products. The role is not limited to Japan-specific datasets; Japan market familiarity may be practical but is not a mandatory baseline requirement for most positions.

Job Responsibilities

Lead the overall Vizag delivery organization for Commercial Pharma datasets.
Own service governance forums, monthly service reviews, executive dashboards and operational scorecards.




Manage SLA/KPI performance across incidents, enhancements, releases, data quality, platform reliability and business support.
Drive RAID management, dependency tracking, vendor coordination, escalation management and mitigation planning.
Manage capacity, utilization, onboarding, succession planning, skill development and cross-training across the 20-member team.
Partner with client stakeholders, account leadership, delivery leadership and technology teams to align delivery outcomes with business priorities.
Ensure compliance with data security, privacy, audit readiness, validation and controlled-release expectations.
Identify continuous improvement opportunities through automation, process standardization, defect reduction and proactive monitoring.
Work as part of a Vizag-based delivery team supporting Commercial Pharma datasets and global commercial data stakeholders.
Collaborate with business,

📌 Senior Manager (Hyderabad)
🏢 Axtria - Ingenious Insights
📍 Hyderabad