Job Title: Customer Engagement Solutions Leader

Management Level: 07 – Manager

Location: Bangalore/ Mumbai/ Hyderabad

Must have skills:

Strategic offering/product skills: market and customer analysis, competitive intelligence, business case development, and value proposition definition to shape vision and roadmap.

Deep domain expertise in Customer Service/Contact Center and strong knowledge of relevant Google Cloud services (e.g., CCAI, GECX) and adjacent platform capabilities.

Working knowledge of Generative AI concepts and enterprise use cases within the Google Cloud ecosystem (e.g., Gemini, Vertex AI), including how GenAI enhances customer engagement workflows.

End-to-end go-to-market capability: packaged offers, launch management, positioning/messaging, and creation of sales, enablement, and marketing assets.

Ability to lead through influence in a matrixed, global environment—collaborating with cross-functional teams and alliance partners with strong executive communication across regions and time zones.





Strong execution discipline to take ideas from concept to release, translating priorities into a deliverable plan, iterating with feedback, and improving based on outcomes and data

Experience:

12+ years of experience in product management, product marketing, or solution ownership roles, preferably within customer engagement, contact center, or customer service domains.

Valuable to have skills:

Relevant Google Cloud certifications are highly desirable.

Educational Qualification:

Bachelor's degree in a technical or business-related field; Master's degree is a plus.

Job Overview:

The Customer Engagement Solutions Leader defines the strategy for AI-powered customer experience across voice, digital, and conversational channels, improving efficiency and outcomes across customer journeys.

In this role, you will lead a portfolio of productized AI-powered customer engagement solutions on Google Cloud (conversational AI, contact center, omnichannel service,

📌 AGBG Mid-market Offering Lead (Bengaluru)
🏢 Accenture in India
📍 Bengaluru