Job Title: Support Manager I
Business Unit: Client Support
Supervisory Responsibility: Yes
At Siemens, we help organizations transform maintenance and operations through connected insights, AI-powered technology, and intelligent asset management solutions. Our software enables customers to manage the full lifecycle of assets, facilities, and infrastructure while improving efficiency, reducing risk, and optimizing long-term investments. By connecting data, people, and processes, we empower organizations to make smarter decisions, maximize asset performance, and achieve more resilient operations.
Description
The Support Manager is an entry‑level leadership role responsible for the day‑to‑day tactical execution of SaaS support. This role ensures that frontline support operations run smoothly during assigned business hours by managing workload, coaching in real time, and supporting team readiness.
Team Leads focus on today’s execution—ensuring clients receive timely, high‑quality support while developing the skills and consistency of the team.
This role serves as the first step into people leadership and prepares individuals for broader people and performance ownership at the Manager level.
You’ll make an impact by
Oversee daily queue and workload management, ensuring coverage, prioritization, and timely response across support channels
on support to Client Support Specialists and Analysts during live client interactions, serving as a readily available escalation, guidance point, and delivering 1:1’s
Handle ticket escalations and client concerns, clearly framing issues, gathering required information, and driving timely resolution for internal and external stakeholders
hire training, mentoring team members on best practices, documentation, and effective client support behaviors
Monitor basic performance indicators (e.g., SLA adherence, quality, responsiveness) and address gaps in real time
departmental discussions
Partners with Support Management on staffing str
📌 Support Manager I (Noida)
🏢 Siemens
📍 Noida