Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About The Job
The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.
What will you do?
Delivers legendary Client Support via phone, email and chat support to drive client retentions
Answers incoming client requests in a fast-paced environment.
Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.
What You Need
Candidates must be able to work the following rotating shifts/Other shifts as assigned:
Weekday Shifts
7 AM to 3:30 PM IST
1 PM to 9:30 PM IST
Weekend Shifts
6AM to 2:30PM IST
2PM to 10:30PM IST
10PM to 6:30AM IST
Bachelor's degree or 1+ years of client service experience.
Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
Displays high energy and passion.
Demonstrates a robust work ethic and personal integrity.
Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
Works well in a team environment and interacts well with all levels of the organization.
Proven track record to develop and maintain strong client relationships.
Takes initiative for self-development and exhibits persistence in learning new processes.
Demonstrates excellent written, oral and listening communication skills.
Demonstrates
📌 Client Support Specialist (Noida)
🏢 Siemens
📍 Noida
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