Program Manager – Site Reliability Engineering (Cloud Native Platform Team)

Role Summary

The Program Manager will drive day-to-day operations of the Site Reliability Engineering (SRE) team, ensuring alignment with organizational goals for reliability, scalability, and operational excellence. This role requires a robust technical background in SRE practices and proven program management expertise to drive cross-functional initiatives, optimize processes, and deliver measurable business and operations value.

Key Responsibilities

Operational Leadership
Drive adoption of SRE best practices such as error budgets, SLIs/SLOs, and automation to reduce toil.
Ensure compliance with security, privacy, and regulatory standards in all reliability initiatives.
Program Management
Define program scope, objectives, and success criteria for reliability initiatives.
Develop and maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams.
Track progress, risks, and dependencies across multiple projects using tools like JIRA and Confluence.




Facilitate communication between SRE, development, and leadership teams to ensure transparency and alignment.
Performance Measurement
Establish and monitor KPIs for reliability and operational efficiency.
Prepare executive dashboards and reports to translate technical metrics into business impact narratives.
Lead continuous improvement initiatives based on data-driven insights.
Stakeholder Engagement
Act as the primary liaison between SRE and other teams (Product, Engineering and Delivery-SOC).
Influence decision-making at all levels through clear communication and structured reporting.

Performance Measurement Parameters

Incident Metrics:

Mean Time to Detect (MTTD)
Mean Time to Respond (MTTR)
Mean Time to Recovery (MTTR)
Incident Frequency and Severity

Change Management:

Change Failure Rate
Change Success Rate

Reliability Metrics:

System Uptime / Availability
Service Level Objective Achievement Percentage

📌 SRE Program Manager (Pune)
🏢 Accenture in India
📍 Pune