The Engine Field Service Technician – Level III serves as the primary technical specialist and customer support contact for diagnosing, troubleshooting, repairing, and maintaining Cummins engine products at customer sites. This role independently performs complex repairs, preventive maintenance, and advanced diagnostics while ensuring high levels of customer satisfaction, safety, quality, and operational excellence. The position also provides technical guidance to less experienced technicians, supports continuous improvement through field learning, and manages critical service escalations using Cummins service processes and diagnostic tools.
Key Responsibilities
Customer Support & Technical Service
Serve as the primary technical contact for customers by delivering qualified, timely, and customer-focused field service support.
Diagnose, troubleshoot, and complete complex mechanical and electrical repairs on Cummins engine products using specialized diagnostic equipment and service procedures.
Perform scheduled preventive maintenance activities on engines and related systems in accordance with Cummins standards.
Validate repairs by confirming successful resolution of customer concerns before equipment is returned to service.
Identify and communicate additional service, maintenance, and sales opportunities to customers.
Advanced Diagnostics & Technical Expertise
Investigate complex and difficult-to-diagnose engine issues, including critical cases escalated from field service teams.
Interpret customer concerns, analyze engine system interactions, and develop effective troubleshooting plans using Cummins diagnostic workflows and electronic service tools.
Utilize service publications, technical documentation, software applications, and measurement tools to accurately diagnose and resolve product issues.
Escalate unresolved technical issues through appropriate product support channels while ensuring complete documentation of troubleshooting activities.
📌 Engine Field Service Technician (Pune)
🏢 Cummins India
📍 Pune
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