Job Summary
We are seeking an experienced ServiceNow Senior Manager with robust AI and Generative AI expertise to lead the offshore ServiceNow development and platform engineering organization. This role will be responsible for driving the strategy, delivery, governance, and operational excellence of the enterprise ServiceNow platform while accelerating the adoption of ServiceNow AI, GenAI, and intelligent automation capabilities across the organization.
The Senior Manager will lead a team of ServiceNow Technical Leads and Platform Leads, providing strategic leadership, technical guidance, and operational oversight for platform development, enhancements, integrations, AI-driven solutions, and platform operations. The role requires a strong blend of leadership, architecture, ServiceNow platform expertise, AI innovation, stakeholder management, and delivery execution.
The ideal candidate will have a proven track record of leading large ServiceNow programs, driving platform modernization, implementing AI-enabled solutions, improving engineering effectiveness,



and building high-performing technical teams.
Major responsibilities
Strategic Leadership & Platform Management
Lead and manage the offshore ServiceNow development and platform engineering organization.
Define and execute the ServiceNow platform strategy aligned with business objectives and enterprise technology roadmaps.
Drive platform modernization initiatives, including ServiceNow AI, GenAI, intelligent automation, and workflow transformation capabilities.
Establish scalable governance models, development standards, and platform best practices.
Partner with business and technology leaders to identify opportunities to leverage ServiceNow capabilities across the enterprise.
Develop and maintain platform roadmaps, investment plans, and delivery priorities.
AI, Automation & Innovation
Drive adoption of ServiceNow AI capabilities, including Predictive Intelligence, Virtual Agent, Generative AI, Now Assist, and intel

📌 ServiceNow Senior Manager (Hyderabad)
🏢 ADP
📍 Hyderabad