Job Title: Manager Operations – Content Moderation
Location: Pune
About the Role: As Manager, lead and oversee operations with a focus on client satisfaction, team efficiency, and strategic initiatives. Drive continuous improvement, collaborate with cross-functional teams, and contribute to organizational growth. Your role is pivotal in achieving excellence and advancing the team towards success.

Key responsibilities:
Client and Operations Coordination: Analyze projects and processes, collaborating with clients and Operations to provide meaningful insights
Performance Monitoring and Coaching:
Monitor client-driven SLAs and KPIs, driving teams to meet and exceed quality and productivity thresholds
Coach and mentor assistant managers to maintain high team performance while controlling attrition
Communication and Policy Development:
Maintain open communication channels with different departments, teams, and management
Assist the operations manager in developing company and process policies, identifying risks and managing clients and shifts
Team Management and Motivation:




Be accountable for the overall performance of reporting teams, ensuring client deliverables without frequent reminders
Provide a vision of process objectives, motivate, and inspire team members to exceed customer expectations
Problem Solving and Analysis:
Facilitate problem-solving and collaboration within the teams
Conduct regular analysis of overall team performance, identifying root causes and taking corrective actions
Strategic Focus and Alignment:
Focus on accelerating team performance, demonstrating an understanding of business/organization objectives
Show willingness to add value to the company’s Culture, Mission, and Vision
Continuous Improvement and Risk Management: Identifying critical process risks, promptly communicating findings to stakeholders, and implementing comprehensive solutions across the board have consistently resulted in positive outcomes.

Key Requirements:
A Bachelor's degree

📌 Operations Manager (Pune)
🏢 Atidiv
📍 Pune