Servicenow – Senior Platform Administrator
Job Summary

The ServiceNow Senior Platform Administrator is responsible for the administration, governance, maintenance, optimization, and continuous improvement of the ServiceNow platform. This role serves as the technical lead for platform operations, ensuring platform stability, security, availability, and performance while enabling current capabilities across ITSM, ITOM, CMDB, Employee Experience, and workflow automation. The individual collaborates with business stakeholders, developers, architects, and support teams to manage platform upgrades, configurations, integrations, and governance standards that support enterprise service delivery

Major responsibilities
Platform Administration & Governance
Administer and maintain the ServiceNow platform, ensuring high availability, performance, reliability, and security.
Manage system configurations, user administration, groups, roles, ACLs, and platform access controls.
Establish and enforce platform governance, standards, and best practices.
Monitor platform health, performance metrics,



and capacity utilization.
Platform Operations & Maintenance
Coordinate ServiceNow upgrades, patching, and release management activities.
Validate platform functionality through testing and post-upgrade reviews.
Manage instance cloning activities and environment strategy across Development, Test, and Production environments.
Troubleshoot and resolve platform-related issues, incidents, and service disruptions.
Configuration & Enhancement
Configure workflows, business rules, notifications, forms, service catalogs, and knowledge management solutions.
Support implementation and enhancement of ServiceNow modules such as:
ITSM
ITOM
CMDB
Employee Center
Service Catalog
Knowledge Management
HR Service Delivery
Asset Management

Security & Compliance
Ensure platform compliance with organizational security standards and audit requirements.
Manage role-based access controls and security configurations.
Con

📌 Servicenow – Senior Platform Adminstrator (Hyderabad)
🏢 ADP
📍 Hyderabad