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Join Us CDM Smith – where amazing career journeys unfold.
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work setting which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
Job Description
Troubleshoots routine 1st tier incidents such as access rights management issues, software applications errors, hardware failures and questions related to email, collaborative tools and websites, etc.
Responds to IT related requests for information via phone, email and collaborative tools.
Assigns incident and user requests to IT staff based on criticality using IT Service Management tools.
Determines priority of service requests with guidance and accurately records them based on impact and urgency.
Collaborates with IT staff on issue resolutions and escalates service requests to appropriate IT groups or individuals as required.
Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System.
Participates in IT meetings and group discussions related to service requests and active projects.
Supports major modifications to the global IT infrastructure and software environment as required.
Performs other duties as required.
📌 Entry Service Desk Specialist (Bengaluru)
🏢 CDM Smith
📍 Bengaluru
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