* Manage customer interactions through inbound/outbound calls and emails,
ensuring smooth communication with merchants, corporate clients, and internal
teams.
* Deliver high-quality service, resolve issues within TAT, and consistently
work toward improving customer satisfaction and NPS.
* Assist corporate/CA customers on CMS & digital banking, including onboarding,
activation, demonstrations, and handling CMS-related queries or service
modifications.
* Understand customer needs to provide effective solutions, resolve challenges,
and support system integration or product-specific requirements.
* Coordinate with internal teams (CMS Setup, Operations, Implementation, IT,
RM, PSM, BSG, etc.) to ensure timely and accurate query resolution.
* Perform outbound calling activities for POS servicing and cross-selling




products like loans and insurance to achieve sales and activation targets.
* Maintain accurate MIS reports and calling data using MS Excel; ensure
precision and timely reporting.
* Demonstrate strong communication skills in Hindi, English, and Marathi, with
excellent customer handling, convincing, and problem-solving abilities.
* Work efficiently in a target-driven setting, ensuring portfolio
activation, higher market share, and service delivery quality.
* Leverage experience in customer support, CMS, POS, and banking
operations while adhering to quality standards, NPS goals, and service
excellence.

📌 Senior Customer Support Specialist-BRANCH BANKING-Enterprise Business Solutions (Thane)
🏢 Kotak
📍 Thane