SO, WHAT'S THE STORY?
The Retention team is part of the broader Direct To Consumer (DTC) organisation, which aligns with our strategy of putting our customers and our direct relationships with them first. We operate as a customer-centric division, using up-to-date technologies and innovative practices to deliver exceptional service experiences consistent with our brand values.
As a Senior Salesforce Engineer, you will be responsible for the implementation, optimisation, and automation of processes within Salesforce Service Cloud, delivering scalable and high-quality solutions that empower our customer service teams. You will use a mix of declarative and programmatic tools including Apex, Lightning Components, JavaScript, Visualforce, and integrations to architect and implement service capabilities. Working in an agile environment, you'll partner closely with cross-functional stakeholders to ensure our Service Cloud platform evolves to meet the needs of a global customer operation.

THE GIG
As a Senior Salesforce Engineer, you will:
Design, implement, optimise,



and automate business processes within Salesforce Service Cloud.
Build robust functionality using Lightning Components, JavaScript, Apex, and Visualforce.
Handle web services API integrations between Salesforce and third-party systems.
Perform technical evaluations and propose solution designs aligned to business requirements and platform best practices.
Apply expertise in advanced Apex programming, including common design patterns, governor limit management, bulkification techniques, efficient trigger handling, and asynchronous operations.
Design, develop, test, document and deploy third-party integrations with Salesforce.
Build and maintain automated unit tests for Salesforce platform code.
Manage the change control process across sandboxes, ensuring changes are documented, reviewed, tested, and approved prior to deployment.
Implement new features using declarative tools such as custom objects, workflows, flows,

📌 Senior Salesforce Developer (Bengaluru)
🏢 Dr. Martens
📍 Bengaluru