We are seeking a detail-oriented and organized ERP Coordinator & Document Controller to manage day-to-day operations across our ERP ecosystem and project initiatives. In this role, you will act as the operational bridge for both ERP support and project execution—setting up and tracking project lifecycles in Jira, monitoring SLA compliance, creating performance reports, and maintaining strict version control over all technical and functional documentation.

Key Responsibilities

ERP Operations & Project Coordination
Support day-to-day functional and administrative activities within the ERP system.
Create, set up, and maintain ERP project boards and timelines in Jira; log, classify, assign, and track project tasks, milestones, deliverables, and change requests in close coordination with the Project Manager (PM) and task owners.
Act as a primary liaison between business end-users, internal functional leads, and external technical consultants/vendors.
Assist the ERP Project Manager in monitoring project dependencies, driving task accountability, and coordinating module rollouts.




Coordinate functional testing sessions, user access requests, and routine system checks.
Support & Incident Management
Log, classify, assign, and track user-reported issues and change requests in the ticketing system (e.g., Jira, ServiceNow, Freshdesk).
Routinely monitor ticket lifecycles to ensure support requests and system bugs are resolved within agreed-upon Service Level Agreements (SLAs).
Escalate unresolved tickets or bottlenecked requests to functional consultants or vendor leads in a timely manner.
Reporting & Analytics
Prepare and present weekly and monthly ERP performance and project reports, detailing:
Open vs. closed tickets, response times, and SLA compliance metrics.
Project task completion status, milestone burn-downs, and pending change requests across active Jira projects.
System uptime, recurring user issues, and key operational trends.
Analyze ticket and issue trends to ident

📌 ERP Co-ordinator (Noida)
🏢 Gedu Services
📍 Noida