The Engine Field Service Technician – Level III serves as the primary technical
specialist and customer support contact for diagnosing, troubleshooting,
repairing, and maintaining Cummins engine products at customer sites. This role
independently performs complex repairs, preventive maintenance, and advanced
diagnostics while ensuring high levels of customer satisfaction, safety,
quality, and operational excellence. The position also provides technical
guidance to less experienced technicians, supports continuous improvement
through field learning, and manages critical service escalations using Cummins
service processes and diagnostic tools.
Key Responsibilities:
Customer Support & Technical Service
* Serve as the primary technical contact for customers by delivering
skilled, timely, and customer-focused field service support.
* Diagnose, troubleshoot, and complete complex mechanical and electrical
repairs on Cummins engine products using specialized diagnostic equipment and
service procedures.
* Perform scheduled preventive maintenance activities on engines and related
systems in accordance with Cummins standards.
* Validate repairs by confirming successful resolution of customer concerns
before equipment is returned to service.
* Identify and communicate additional service, maintenance, and sales
opportunities to customers.
Advanced Diagnostics & Technical Expertise
* Investigate complex and difficult-to-diagnose engine issues, including
critical cases escalated from field service teams.
* Interpret customer concerns, analyze engine system interactions, and develop
effective troubleshooting plans using Cummins diagnostic workflows and
electronic service tools.
* Utilize service publications, technical documentation, software applications,
and measurement tools to accurately diagnose and resolve product issues.
* Escalate unresolved technical issues through appropriate product support
channels while ensuring complete documentation of trouble
📌 Engine Field Service Technician (Pune)
🏢 Cummins
📍 Pune
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