Job Summary
MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams. • Design and implement call routes and voice plans for Teams voice. • Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical • Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution. • OneDrive, SharePoint administration • Troubleshoot Teams client issues. • Troubleshoot meeting creation and scheduling issues.



• Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity • Develop automation solutions leveraging Microsoft Teams and PowerShell/Graph APi scripting to address customer problem statements. • Plan and test the AV features and the respective platform with hardware/software upgrades. • Can go for upgrade of devices on requirement & provide plan to customer. • Power BI knowledge for Teams CQD • Ability to think on a multi-site enterprise level; Cloud solution, eCDN based solutions etc.,
Key Responsibilities
8+ years’ experience on Microsoft Teams with Enterprise Voice is must • Experience on AudioCodes/Sonus Gateways/Downstream SBCs • Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams • Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations. • Experience and Knowledge on hos

📌 SeniorAdministrator - MS Teams, Microsoft Teams Voice, Sharepoint Online (India)
🏢 HCLTech
📍 India